Return Policy

At Erenti, we strive to provide you with high-quality products that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please read the following guidelines to understand our return process:

  1. Returns Eligibility:

    • You may return your purchase within 30 days from the date of delivery.
    • Items must be in new, unworn, and unused condition with all original tags and packaging intact.
    • Final sale items, including items purchased during promotional or clearance sales, are not eligible for return or exchange. We will clearly mark such items on our website.

  2. Return Process:

    • To initiate a return, please contact our customer support team within the 30-day return period. You can reach us through the provided contact information on our website.
    • Provide your order details, including the order number and the specific item(s) you wish to return.
    • Our customer support team will guide you through the return process and provide you with a return authorization.
    • Please securely package the item(s) you wish to return, including all original packaging and tags. Enclose the return authorization slip provided by our customer support team.
    • Ship the package back to us using a trackable and insured shipping method. We recommend obtaining proof of shipment.
    • You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

  3. Refunds and Exchanges:

    • Once we receive your returned item(s) and verify their eligibility, we will process your refund or exchange.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow up to [number of days] for the refund to reflect in your account, depending on your financial institution.
    • If you opt for an exchange, we will ship the requested item(s) to you as soon as possible, subject to availability.
    • If the exchanged item(s) have a price difference, we will handle the adjustment accordingly.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. Provide details and any supporting evidence, such as photos of the damaged item.
    • We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Please note:

  • Erenti reserves the right to refuse any returns that do not meet the above criteria or if the return period has exceeded 30 days.
  • Erenti is not responsible for any lost or stolen packages during the return shipment. We recommend using a reliable shipping service with tracking and insurance.
  • If you received a gift purchased from Erenti and wish to return or exchange it, please contact our customer support team for assistance.

If you have any further questions or need clarification regarding our return policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

By making a purchase from Erenti, you acknowledge that you have read and understood our Return Policy and agree to its terms and conditions.