Shipping Policy

At Erenti, we strive to provide a seamless and reliable shipping experience for our customers. Our shipping policies are designed to ensure your orders are delivered safely and efficiently, allowing you to embrace the rich essence of Africa through our remarkable pieces.

Shipping Methods:

We offer standard shipping for all orders, both domestic and international. Additional expedited shipping options are available for those who wish to receive their orders sooner.

Processing Time:

Once your order is placed, please allow us 10-12 business days to process and prepare your items for shipment. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Destinations:

We proudly offer worldwide shipping. Whether you're located within the United Kingdom or abroad, we are delighted to deliver our unique creations to your doorstep, allowing you to experience the magic of Erenti no matter where you are.

Shipping Fees:

For orders within the United Kingdom, we offer free standard shipping for all orders over £100. For orders below this threshold, a flat shipping fee will apply. Shipping fees for international orders will vary depending on the destination and the weight of the package. The exact shipping cost will be calculated at checkout.

Shipping Carriers:

To ensure secure and reliable delivery, we partner with trusted shipping carriers such as USPS or UPS. The choice of carrier may vary depending on the destination and availability.

Delivery Time:

Once your package has been shipped, the estimated delivery time will depend on your location and the shipping method selected. Please note that international shipments may be subject to customs clearance procedures, which can add additional time to the overall delivery.

Order Tracking:

To keep you informed about the progress of your shipment, we provide order tracking services. Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your package and stay updated on its estimated delivery date.

Delays and Exceptions:

While we strive to deliver your orders within the estimated timeframes, please note that unforeseen circumstances or events beyond our control, such as weather conditions or customs procedures, may cause delays. In such cases, we will do our best to keep you informed and work with the shipping carrier to minimize any inconvenience caused.

Address Accuracy:

To ensure smooth delivery, please double-check the accuracy of your shipping address before placing your order. We cannot be held responsible for any delays or issues arising from incorrect or incomplete address information provided by the customer.

Shipping Policy Revisions:

We reserve the right to update or modify our shipping policies at any time without prior notice. It is recommended to review our policies periodically to stay informed about any changes that may affect your orders.