At Erenti, we understand that circumstances may arise where you need to cancel your order. We have established the following cancellation policy to guide you through the process:

  1. Cancellation Timeframe:

    • Orders can be cancelled within 24 hours of purchase.
    • If you wish to cancel your order, we kindly request that you contact us as soon as possible.
    • Please note that we may not be able to accommodate cancellations requested after the 24-hour window has passed.
  2. Processed and Shipped Orders:

    • Once an order has been processed and shipped, it cannot be cancelled.
    • Processing time may vary depending on the specific product and its availability.
    • We aim to promptly process and ship orders to ensure timely delivery, which may limit our ability to cancel orders once they have entered the shipping process.
  3. Cancellation Request:

    • To request a cancellation, please contact our customer support team immediately.
    • You can reach us through the provided contact information on our website.
    • When contacting us, please provide your order details, including the order number, to facilitate a smooth cancellation process.
  4. Refund Process:

    • If your cancellation request is approved within the specified timeframe, we will process the refund.
    • The refund will be issued using the original payment method used during the purchase.
    • Please allow a reasonable processing time for the refund to be reflected in your account, as it may vary depending on your bank or payment provider.

We value your satisfaction and strive to offer the best customer experience. However, due to the nature of our business and the processes involved, we may not always be able to cancel orders after they have been processed and shipped. We apologize for any inconvenience this may cause.

If you have any questions or require further assistance regarding our cancellation policy, please do not hesitate to contact our customer support team. We are here to help.

Thank you for choosing Erenti, and we appreciate your understanding and cooperation.