At Erenti, we understand that circumstances can change unexpectedly, and we strive to provide flexibility and understanding when it comes to wedding cancellations. Please read our wedding cancellation policy carefully:

  1. Order Placement and Work Commencement:

    • Once you have placed an order for a wedding dress or any other bespoke item, and we have purchased the necessary fabrics and materials, work will commence on creating your unique piece.
    • Please note that once work has begun, it becomes difficult for us to provide a full refund.
  2. Partial Refund:

    • If you need to cancel your wedding dress order during the making process, we can only offer a partial refund.
    • The partial refund will cover any expenses that have been incurred up to that point, including the cost of the fabrics and any labor that has been completed.
  3. Communication and Mutual Agreement:

    • We understand that each situation is unique, and we are committed to working with you to find a mutually agreeable solution.
    • If you need to cancel your wedding dress order, we kindly request that you contact us as soon as possible to discuss the situation.
    • We will review your specific circumstances and explore the options available to reach a fair resolution.
  4. Refund Eligibility:

    • Please note that the eligibility for a refund will be determined based on the stage of production and the expenses incurred up to that point.
    • As each wedding dress is custom-made and involves the procurement of materials and skilled labor, the refund amount will reflect the progress made on your order.
  5. Timely Notification:

    • To initiate the cancellation process, it is important to contact us as soon as you decide to cancel your wedding dress order.
    • Timely notification allows us to assess the stage of production and minimize any potential expenses incurred beyond that point.

We understand that canceling a wedding dress order is a significant decision, and we will do our best to accommodate your needs. If you have any questions or concerns about our wedding cancellation policy, please do not hesitate to contact us. We are here to assist you and provide the necessary support.

Thank you for choosing Erenti. We appreciate your understanding and cooperation in these matters.